We are committed to protecting the privacy and security of all users. This policy outlines how personal information is collected, used and safeguarded when interacting with our website, services and publications.

Information Collected

We may collect various types of information, including:

• Personal Information: Name, email address, mailing address, phone number and payment details provided during account registration, purchases or newsletter subscriptions.
• Usage Data: IP address, device details, browser type, operating system and on-site behavior, collected through cookies and similar technologies.
• Communications: Emails, chat messages, feedback and inquiries.
• User Contributions: Content submitted or posted, such as comments, reviews or manuscripts.

How Information Is Used

The information collected is used for the following purposes:

• Service Delivery & Improvement: To process transactions, fulfil orders, deliver publications and enhance functionality and user experience.
• Personalization: To customize content, recommendations and communication based on user preferences.
• Communication: To respond to inquiries, provide support, send updates, promotions, newsletters and facilitate interaction between authors, editors and users.
• Marketing & Analytics: To assess engagement, measure campaign effectiveness, conduct research and improve offerings.
• Legal Compliance: To fulfil legal obligations, enforce policies, protect rights and prevent fraud or unauthorized access.

Data Sharing & Disclosure

Personal information may be shared in the following circumstances:

• With Service Providers: Third-party partners (e.g., payment processors, shipping services, IT support) may be granted access solely to perform functions on our behalf, under strict confidentiality obligations.
• With Authors & Contributors: Shared as necessary to support collaboration, communication, and proper attribution during the publication process.
• For Legal Reasons: Disclosed when required by law, legal process, or to protect rights and address security or technical issues.
• In Business Transfers: In the event of a merger, acquisition or asset sale, data may be transferred, with notice provided regarding any changes in data ownership or control.

Data Security

We implement technical and organizational safeguards-including encryption, access controls, firewalls and regular audits-to protect personal information from unauthorized access or misuse. While every effort is made to ensure security, no method of transmission over the internet is completely secure.

Data Retention

Personal information is retained only as long as necessary for the purposes outlined in this policy or as required by law. Data may also be stored as needed to resolve disputes and enforce agreements.

Your Rights & Choices

Users have the following rights regarding their personal data:

• Access: Request a copy of stored personal information.
• Correction: Update or correct inaccurate or incomplete data.
• Deletion: Request removal of data when it is no longer necessary, or consent has been withdrawn.
• Opt-Out: Unsubscribe from marketing communications via links in emails or by contacting us.
• Cookies: Configure browser settings to manage or block cookies however, this may affect website functionality.

Children’s Privacy

Services are not intended for children under 13. If personal data is inadvertently collected from a child, it will be deleted promptly upon discovery.

Policy Updates

This policy may be modified at any time to reflect updates in practices or legal obligations. Users are encouraged to review it periodically. Continued use of the site constitutes acceptance of any changes.

Cookies Policy

Anonymous data may be collected to improve service, such as tracking visitor domains and behaviours. This data is analysed in aggregate and remains confidential. Users may opt out of such tracking by disabling cookies in browser settings or during download requests.

Mailing Policy

Direct mailers may be sent to users who have opted in. Each message includes an opt-out link and users who unsubscribe will be promptly removed from the mailing list.

Anti-Spam Policy

Unsolicited use of our contact details for promotional purposes is strictly prohibited. Communications are only sent to users who have opted in. Any misuse will result in account action. Reports of unsolicited messages will be investigated immediately to ensure compliance with anti-spam laws.